Alice Kaushal
Managing Director
Refine Consulting

Alice Kaushal has an educational and professional background in the Airline and Hospitality industries and has been trained as a trainer by the “Emily Post Institute” the international authority on Business Etiquette.

Alice has worked in the training and operational areas of the service industry for over fourteen years. She also writes on Business Etiquette for The Straits Times in Singapore, South China Morning Post, Hong Kong and BBC Good Homes Magazine, India.

Alice is truly a global citizen, she has, as she puts it, “lived and worked in every continent except Antarctica”.

She has absorbed and enjoys diverse cultures and can converse in several languages. 

She is the Managing Director of Refine Consulting, which provides trainings on Cross Cultural Communication, Business Etiquette, Customer Relations and Enhancing Image, addressing a growing need for confident, competent, culturally sensitive professionals who are effective in the global market place.

Her clients include LVMH, DFS, Nespresso, Cathay Pacific, UBS, DBS, DHL, University of Hong Kong, Herbert Smith and many more.