28th June 2018 | Sofitel Singapore City Centre

Get Industry Insights
We invite keynote speakers and a high profile panelists to share the latest industry trends.

Harish Shah

Consultant, Futurist & Speaker

Stratserv Consultancy

Shannon Kim


Idea Hospitality

Caroline List

Sales Manager Europe & APAC


Matt Gebbie


Horwath HTL

Important Topic

Harish Shah

Consultant, Futurist & Speaker

Stratserv Consultancy

How SMART is smart?
The human touch or robotic efficiency — which factor ultimately triumphs? Over the last couple of years, technology systems and apps have been developed by companies like Control4 and Digivalet that allow its users to control certain elements in rooms or hotel properties.

This brings many features and benefits for both operators and guests. Technologies such as Internet of Things (IoT) and online concierge in combination with functional room design such as multifunctional furniture and wireless charging can potentially create an ultimate guest experience.

Indeed, the trend of implementing the latest technology and SMART design in hotels is increasing in popularity and will — without a doubt — develop even more over the next years.

But its downsides include decreased guest interaction, high investments, and privacy concerns around guest tracking.

How to balance high tech with the demand for traditional, old-school hotels with quality guest interaction? What potential pitfalls should operators, designers and investors look out for? And what are the industry-endorsed best practices in this regard?

Akshay Kulkarni

Vice President APAC


Steven Hopkinson

Co Founder

Idem Hospitality

Mohd K. Rafin

Chief Corporate Officer

Park Hotel Group

Philip Marshall

Executive Director

Wellington Management Services

Get Inspired
Renowned architects and interior designers will show us their latest work.

Leonard Lee

Regional Creative Officer

Wilson Associates

Hen'a Yadav

Senior Director


Jana Iszatt

Hospitality Design Director

Formwerkz Architects

Karlyn Cerdena

Design Director

ara design


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