28th June 2018 | Sofitel Singapore City Centre
Enjoy the unique opportunity to meet hospitality leaders and to share ideas.
09:00 – 09:20
09:20 - 09:30
By Kayley van der Velde (TOPHOTELPROJECTS)
09:30 - 09:45
Change Table Session 1
09:45 – 10:05
By Harish Shah, Stratserv Consultancy
Professional Networking: Easy & Simple
Networking is part and parcel of Professional Life. It is about meeting and getting to know new people. It is about building a social capital to count on for Business or Professional opportunities ahead. As a bonus, it may also lead to great personal friendships. And as important as networking is, it does not have to be difficult or complicated. On the contrary, if one can remember a few basic principles, networking really is rather easy and simple.
Key takeaways: Professional Networking, is about having a strong clear purpose, being yourself, properly introducing yourself to start a meaningful conversation, enjoying the process of understanding others by listening and having something to offer that will genuinely benefit those who listen to you.
10:05 – 10:25
Change Table Session 2
10:25 - 10:35
10:35 - 10:45
10:45 - 10:55
10:55 - 11:25
11:25 - 11:45
Change Table Session 3
11:45 - 12:15
Change Table Session 4
12:35 - 13:20
Is SMART always smart?
The human touch or robotic efficiency — which factor ultimately triumphs? Over the last couple of years, technology systems and apps have been developed by companies like Control4 and Digivalet that allow its users to control certain elements in rooms or hotel properties. This brings many features and benefits for both operators and guests. Technologies such as Internet of Things (IoT) and online concierge in combination with functional room design such as multifunctional furniture and wireless charging can potentially create an ultimate guest experience. Indeed, the trend of implementing the latest technology and SMART design in hotels is increasing in popularity and will — without a doubt — develop even more over the next years. But its downsides include decreased guest interaction, high investments, and privacy concerns around guest tracking. How to balance high tech with the demand for traditional, old-school hotels with quality guest interaction? What potential pitfalls should operators, designers and investors look out for? And what are the industry-endorsed best practices in this regard?
13:20 - 14:20
14:20 - 14:40
Change Table Session 5
14:40 - 15:00
by Caroline List, TOPHOTELPROJECTS
Hospitality Development Asia Pacific– Big Projects and Big Players
TOPHOTELPROJECTS‘ International Sales Director Caroline List will present the latest facts and figures about the current hotel construction pipeline in the Asia Pacific region and will take a closer look at the pipeline in China compared to other hospitality hot spots worldwide.
She will also present some masterpiece projects which are currently under construction. Besides a general outlook at the hotel market in the Asia Pacific region, Caroline will give tips which hot hotel brands are worth keeping an eye on.
15:00 - 15:20
Change Table Session 6
15:20 - 15:40
by Shannon Kim, Idea Hospitality
Be a Disruptor
The hotel industry is one of the industries that has least “changes” over the last centuries compared to the other industries. The hotel guests in the 21st century may have different wants and need to guests in the 18th century, but the basic principles of the accommodation and hospitality industry remained the same. Recent innovative movements started to disrupt the industry and bring evolutions to the hospitality industries as the hotel guest behaviors and expectations changes. The disruption emerges from the limitation and the disruption is simple solutions to a big problem. Can the “disrupted” can take the challenges from the “disruptor”? How can we make the positive impact in our industry and the business by applying minds of a disruptor? The presentation will navigate
15:40 - 16:00
Change Table Session 7
16:00 - 16:20
by Matt Gebbie, Horwath HTL
The State of the Hospitality Industry in Asia
Top line numbers from tourism arrivals to hotel performance in key markets across Asia. Who’s performing and who’s not. Where to look for hotel investment opportunities in 2018